Return Policy

- 返品・キャンセルについて -

 

About Returns

We make every effort to ensure the quality of our products, but if the product you sent is damaged or different from your order, please be sure to contact us by email within 7 days after the product arrives. If it is in stock, we will exchange it for a non-defective item. Refunds will only be given if the item is out of stock. If all of the following are met within one week after delivery of the product, the customer may cancel the product purchase contract with the Site and replace the purchased product with a good product, and the Site will refund the product price in exchange for the return of the product.The cost of returning the product shall be borne by the customer.
①The product must be unused.
②Damaged, dirty, or defective products.
③The product must not have been resold.
④The request for return must be made by the purchaser of the product.
⑤Order ID must be verifiable.

In the event that a customer sends a product to this site despite not meeting the requirements of ① through ⑤ above, this site will return the product to the customer.In such cases, the customer shall bear the costs of return shipping and storage.
In addition, we cannot accept any returns or exchanges for the customer's convenience (wrong image, color difference from the monitor (as ordered), wrong order, moving, etc.), so please be sure to check the product carefully when ordering, and be very careful.

 

Caution

・Only unused items are accepted for return.
・Goods are not accepted for return after 7 days of receipt.
・Please make sure you have contacted us before shipping the returned product.
・If sent directly, returns or exchange will not be accepted.

 

About Returns and Exchanges

Basically, we cannot accept it under any conditions.
In particular,we cannot accept any returns or exchanges for the customer's convenience (wrong image, color difference from the monitor (as ordered), wrong order, moving, etc.), so please be sure to check the product carefully when ordering, and be very careful.

 

About Refund

We will transfer the refund to the designated account within 3 business days after the return is confirmed.

 

About Order Cancel

Custom Orders: If production starts, we will not accept cancellations or modifications. You can cancel or modify orders before production starts,Please contact us by email.

 

Return Contact Information

Email Address: Popcurtains@inkanshop.com

 

Return Address

The return address will be provided in the email after the return is confirmed.

 

Return Product handling charge and postal Fee

There is no handling charge for returned items, but postage costs are the responsibility of the customer.

 

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