Terms of Use

- 利用規約 -


We, MUTUKI (hereinafter referred to as the "Site"), sell the products listed on the Site (hereinafter referred to as the "Service") in accordance with the terms and conditions of the following Terms of Use (hereinafter referred to as the "Terms of Use").


1.Application of these Terms of Use

①All users of this Service (hereinafter referred to as "Customers") are requested to read and agree to these Terms of Use before using this service.
When you apply to purchase a product on the site, you must agree to be bound by these Terms of Use.

②This Site can change these Terms of Use without your consent by posting the changes, the contents after the changes, and the effective date on this Site,and the revised Terms of Use shall apply thereafter.

③Individual regulations may be established for the use of each service on this site, excluding this service.In such cases, agreement to the respective regulations is a condition of use.


2.Terms of use for Custormers using this Site

① In using this site, Customers shall comply with the Terms of Use.

② It is prohibited to engage in any of the following acts, or acts that may may fall under this category while using this Site.In the event that this site determines that a customer has committed any of the following prohibited acts,this site shall have the right to demand compensation for damages, an injunction against the prohibited act, or other such action from the customer.
・ Registering as a customer using false or other people's information.
・ Actions that damage the rights (intellectual property rights, privacy rights, or any other rights), profits, or reputation of this site, other customers, or third parties.
・ Any action that may interfere with the operation of this site or interfere with the provision of the Services.
・ Ordering products without the intent to purchase.
・Entering false information or impersonating another person in order to conduct transactions.
・Resale for the purpose of profit for oneself or a third party, or purchasing products for the purpose of resale.
・Actions that violate laws, regulations, and public order and morals.
・Actions that violate the various rules and regulations set forth by this site, including this terms of use.
・Actions that induce malfunction of this site, actions that place an excessive burden on this site or this site's server, and other actions that use this site in ways other than those approved by this site.
・Duplicating, adapting, editing, modifying, disassembling, decompiling, or reverse engineering the site.
・Other actions that this site deems inappropriate.

③ When using this site, the customer assumes the following obligations to this site.
・Check the usage environment (wall, floor and ceiling materials, load bearing capacity, etc.) before purchasing the product. (e.g., whether there are any problems with color transfer, durability, etc.)
・Accurate input of information such as the product to be purchased and the desired delivery location in the order application process.
・Before confirming the order, it is the customer's responsibility to select the product, including confirming the product size and carrying-in route (please pay particular attention to large furniture).
・Prompt receipt of goods upon delivery.
・Observe the precautions in the "Precautions for Use" and "Product Descriptions" on the product and package.

④ In the event that a customer violates ② above, or falls under any of the following items, this site may suspend transactions or refuse future use of this site.
・ The customer stops payment or becomes unable to pay, or a petition is filed for commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation or similar proceedings.
・ In the event of the customer's death or the commencement of guardianship, conservatorship, or assistance.
・ The customer is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, guardian, curator, or assistant.
・ If there is no response to inquiries or other requests for answers from this site for more than 30 days.
・The customer is, or will be in the future, a member of a crime syndicate or a person for whom five years have not passed since he/she ceased to be a member of a crime syndicate.In addition, if it is found that the person is a quasi-constituent of a crime syndicate, a company related to a crime syndicate, a sokaiya (general meeting of shareholders), a social movement motto-goro, a political activity motto-goro, a special knowledge crime syndicate, or any other person equivalent to any of the above.


3.Ordering on this website

To place an order for a product on the Site, the customer shall enter the necessary information in accordance with the prescribed procedures on the Site (hereinafter referred to as the "Order Application Procedure").
If you are a minor, please be sure to obtain the consent of a parent or guardian before applying.


4.Sending of order confirmation e-mail and the contract for the sale is concluded

To ensure the accuracy and safety of personal information, we will take reasonable safety measures: against access control to personal information; restrictions on the means of taking out; unauthorized access, leakage, loss, destruction, falsification, etc. In addition to taking measures, in the event that an accident related to personal information occurs, we will promptly take appropriate measures to protect the interests of customers and prevent recurrence.


5.Procedures for payment of purchase price

The customer shall pay for the order by the method selected in the order application procedure.


6.Product Return

If all of the following are met within one week after delivery of the product, the customer may cancel the product purchase contract with the Site and replace the purchased product with a good product, and the Site will refund the product price in exchange for the return of the product.The cost of returning the product shall be borne by the customer.
①The product must be unused.

②Damaged, dirty, or defective products.

③The product must not have been resold.

④The request for return must be made by the purchaser of the product.

⑤Order ID must be verifiable.

In the event that a customer sends a product to this site despite not meeting the requirements of ① through ⑤ above, this site will return the product to the customer.In such cases, the customer shall bear the costs of return shipping and storage.

In addition, we cannot accept any returns or exchanges for the customer's convenience (wrong image, color difference from the monitor (as ordered), wrong order, moving, etc.), so please be sure to check the product carefully when ordering, and be very careful.



This site may terminate the product purchase agreement with the customer in any of the following cases.
①If it is found that the product is not in stock.

②If the customer does not take delivery of the product on the designated date for delivery.

③In other cases, when it is recognized that there is a reasonable reason for this site to decide to terminate.


8.Disclaimer for force majeure

① In the event that a notice sent to the other party does not reach the other party due to a problem with the Internet environment or communication lines, and the product purchase contract is not concluded or expires, in the event that the payment procedure is not completed due to a mistake by the credit card company, in the event that the product cannot be delivered on the scheduled delivery date due to force majeure such as a natural disaster, or for reasons not attributable to this site such as traffic conditions, etc. In the event that the purchase agreement cannot be fulfilled due to reasons not attributable to any party, this site and the customer shall not mutually assume any legal obligations, including the obligation to compensate for damages, to the other party.

② The Site shall not be liable for any damages incurred by the customer as a result of the email sent from the Site not reaching the customer due to an error or change in the information entered by the customer in the order application process, or due to a delay in the arrival of the email, unless there is intentional or gross negligence on the part of the Site.


9.Place of performance of obligations to customers of this site

In the event that the Site is obligated to deliver the Product, restore the original state, compensate for damages, or perform any other obligation based on the purchase agreement with the Customer, the place of performance of such obligation shall be, as a general rule, the designated location when Product delivery is selected, or the designated store, etc. when store pickup is selected, unless otherwise specified in these Terms of Use or agreed upon separately. In principle, the place of performance shall be the designated place in the case of product delivery, or the designated store in the case of store pickup.



The copyrights to all information, images, and videos provided on this site belong to this site or the information providers.



①This site may change or discontinue all or part of the services on this site from time to time, and this site shall not be liable for any damages caused by such changes or discontinuation, except in cases where this site has been intentionally or grossly negligent.

②This site strives to ensure that the information provided on this site is accurate, up-to-date, reliable, secure, and useful.However,we do not warrant that this site or any content or other information provided through this site is free of errors, bugs, defects, or security flaws, or that it does not infringe on the rights of third parties.

③This site shall not be liable for any damages caused by system interruption, delay, discontinuation, or loss of data due to communication line or computer failure, damages caused by unauthorized access to data, or any other damages incurred by you in relation to the services of this site, except in cases of intentional or gross negligence.


12.personal information

Personal information collected on this site is subject to the privacy policy of this site.


13.Proper Law・Court of Jurisdiction

①The contractual relationship between customers and this site, including these Terms of Use, shall be governed by the laws of Japan.

②The Tokyo District (Summary) Court shall be the court of exclusive jurisdiction for any dispute between customers and this site.


14.The Others

Even if any part of the provisions of these Terms of Use is held to be invalid under law, the other provisions shall remain in effect.