At BICROOM, we offer a variety of convenient payment methods to ensure a seamless shopping experience for our customers. You can choose to pay for your order using any of the following methods:

• Credit or Debit Card: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
• PayPal: If you prefer to use PayPal for your online transactions, you can select this option at checkout.
• Bank Transfer: For customers who prefer to make direct bank transfers, we provide the necessary details to complete the payment.

Rest assured that all payment methods offered on our website are secure and encrypted to protect your personal and financial information.

Customs, Tax, and Tax Exemption

When placing an order with BICROOM, please note that customs duties, taxes, and fees may apply depending on your country's regulations. These additional charges are the responsibility of the customer and are not included in the product or shipping prices.

If you are eligible for a tax exemption, please contact our customer service team before placing your order. We will provide you with the necessary instructions and documentation to process your tax exemption.

When We Charge Payment

At BICROOM, we charge payment for your order at the time of purchase. This ensures that we can process your order promptly and begin preparing it for shipment.

If you encounter any issues with the payment process or have questions about a charge on your account, please don't hesitate to reach out to our customer service team. We are here to assist you and resolve any concerns you may have.

Discount and Promotional Codes

From time to time, BICROOM offers discount and promotional codes to provide our customers with additional savings on their purchases. These codes can be entered during the checkout process to apply the corresponding discount.

If you have a discount or promotional code, make sure to enter it accurately in the designated field at checkout. Please note that only one code can be used per order, and some codes may have specific terms and conditions.

Reserved Stock

At BICROOM, we understand that certain items may be in high demand. To ensure that our customers have the opportunity to purchase these popular products, we offer a reserved stock system.

If an item is marked as "reserved stock," it means that a limited quantity is available for purchase. You can add the item to your cart and proceed with the checkout process to secure your reservation. Please note that reserved stock items may have specific terms and conditions, such as a time limit for completing the purchase.

Security Checks

At BICROOM, we prioritize the security of our customers' information and transactions. To maintain a safe and secure shopping environment, we may conduct security checks on certain orders.

If your order is selected for a security check, our customer service team may reach out to you for additional verification or documentation. We appreciate your cooperation in providing the requested information to ensure a smooth and secure shopping experience.

Price Matching

At BICROOM, we strive to offer competitive prices on all our products. If you find a lower price for the same item from a reputable competitor, we are happy to consider price matching.

To request a price match, please contact our customer service team with the relevant details, including the competitor's name, the product name, and the price. We will review the information and do our best to match or beat the competitor's price, subject to our price matching policy.

Confirmation

Once you have completed your purchase at BICROOM, you will receive a confirmation email containing all the details of your order. This email serves as proof of your purchase and includes information such as the order number, items purchased, shipping address, and payment method.

If you do not receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder. If you still cannot locate the email, please contact our customer service team, and we will be happy to assist you.